questions about the shop


What are the delivery costs?

Our delivery costs are as follows:

 

CH

EU

Other countries

Up to CHF 50.-

CHF 4.50

CHF 6.60*

CHF 8.40*

Over CHF 50.-

Free of charge

Free of charge

Free of charge

Packaging and VAT included
* or the equivalent in EUR/USD

How long will it take to deliver my order?

Orders in Switzerland and Liechtenstein are delivered within 5 days.

For orders outside of Switzerland, please allow more time due to possible customs controls. As a rule, our customers abroad receive their orders within one week of dispatch.

My order was dispatched but hasn’t arrived yet. Where is it?

If your order doesn’t arrive within 10 days of dispatch, please contact us via .

I would like to return my order in part or entirely. What should I do?

You can return all ordered items if you have not opened or used them. If you wish to return an item, please send us an e-mail or contact us by phone (+41 71 242 16 61). We cannot cover the cost of returning an item.

What forms of payment do you accept?

We accept most major credit cards (Visa, MasterCard) and payment via Pay Pal. You can also pay using your PostFinance Card.

For physical items (CDs, DVDs and reflection lectures), we will also send customers in Switzerland an invoice (payable within 30 days). We accept cash payments in our office on Museumstrasse 1, 9000 St. Gallen during office hours (please announce yourself in advance), or in the Bach Shop in Trogen when performances are held.

How do I know my user and account information is safe?

Our payment systems are closely monitored to prevent third parties from reading your personal information and to block unauthorised use of your data. These processes guarantee data privacy.

The Bach Foundation uses industry-standard SSL encryption, the highest safety measure currently available for the Internet. In addition, all saved passwords are encrypted. Your credit card information is never saved in our systems.

Will I be able to play the DVDs in my country?

Yes, the DVDs can be played on all players (PAL and NTSC).


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